Menu

Looking for help?

Manage your booking and check out the answers to the most common questions

Check status and manage your booking

Resend booking confirmation e-mail
Manage your booking

With Your account you can easily:
  • check your booking number and status,
  • request a change in date for your trip,
  • find out how to check-in online,
  • purchase baggage and priority boarding,
  • check the required documents and current safety rules in the destination country,
  • check visa requirements and purchase your visa or ESTA,
  • book accommodation with a discount, purchase insurance and rent a car.

  • Log in or register with the e-mail that was used to make the booking.

    Go to Your account
    Check your booking status without logging in - here

    Find a topic that is interesting for you

    Current information

    • Is flying by a plane still one of the safest ways of travelling?

      Thanks to strict safety rules and the use of HEPA filters inside the aircraft, flights are considered as one of the safest ways of traveling during the pandemic. The Institute of Medical Virology in the Goethe University Frankfurt conducted research that confirmed the efficacy of the filters and safety rules currently enforced.

      To ensure the safety of all passengers, cabin crew, and airport staff, the aviation authorities of many countries prepared additional new rules for traveling by plane. Feeling safe and comfortable on the plane also depends on you, so learn more about the rules to enjoy your trip.

      Check the new safety rules for airtravels - here.

      Does this article have the information you were looking for? Yes | No
      In my opinion this article:
      Thank you for your opinion!
    • My flight was cancelled. What does the procedure in eSky look like?

      If the airline has cancelled your flight, we will notify you and keep you updated about the status of your case. Attention! In case of purchasing tickets from certain airlines that require a direct contact regarding your booking (e.g. Ryanair), check the messages sent from airline to your inbox and in case your flight is cancelled, follow the instructions you can find in the e-mails.

      What does this process look like?

      1. The airline confirms the cancellation of your flight.
      2. We inform you about the cancellation and about starting the process of checking the available refund options.
      3. We contact the airline for information about available refund options.
      4. After receiving the information, we send you a message with the available refund options: refund to the account, voucher, or bonus points. The type of refund depends entirely on the airline.
      5. You choose the refund option that is best for you.
      6. In case of status changes or extending the waiting period, we will send you an e-mail with the appropriate information.

      If your booking consists of several tickets, you will receive information about available refund options in single or separate messages.

      Remember! The refund for an unused ticket includes the cost of the ticket and the airport fees. Other eSky products or services purchased with the ticket may not be refundable.

      In the current situation, the waiting time for information from the airlines has been extended and is separate from us.

      Learn more about refunds for flights cancelled due to COVID-19 - here.

      Does this article have the information you were looking for? Yes | No
      In my opinion this article:
      Thank you for your opinion!
    • I want to cancel or reschedule my flight

      A trip cancellation or the ability to change the flight date due to the COVID-19 pandemic depends on whether the flight was canceled or the airline changed its flight schedule.

      Warning! If you have a Allegiant Air, Frontier Airlines, Ryanair or Spirit Airlines ticket, please send all questions concerning the possibility to cancel your ticket or change the date of travel directly to the airline! Ryanair will also send you an email about any schedule changes or flight cancellations.

      In the case of tickets from other airlines you can still cancel your ticket or request to change the date of flight on eSky. How does it work in practice?

      • If the airline has canceled your flight or changed its flight schedule
        After the airline has confirmed the flight cancellation or flight schedule change, you will receive an email with further instructions. The possible options for a refund of the ticket or changes to the flight date depend entirely on the airline.
      • If your flight is to take place as scheduled, but you would like to cancel or change the flight date anyway
        Whether you can return a ticket or change the date of your flight depends on the airline and the fare purchased. Most airlines do not let travelers cancel the tickets and do not give refunds either. If you would like to reschedule your flight, most airlines will allow you to do so at an additional cost (such a change may be free of charge with more expensive fares). In addition, airlines usually do not refund the difference if the ticket price after the change is lower than the original price.

      If your flight is to take place as scheduled, you should wait with the final decision to cancel or reschedule. In the current situation, information about flight cancellation or schedule changes is available about one week in advance. If you want to know if it is possible to reschedule your trip, go to the "My bookings" tab in your eSky account. If you are not a registered user, create an account and import your booking. Also, it is worth using the eSky mobile app, thanks to which you will get instant access to your bookings at any time and any place.

      Find out more about canceling your trip and receiving a refund for your flight ticket - here.

      Learn more about the refund procedure for flights canceled due to COVID-19 - here.

      Does this article have the information you were looking for? Yes | No
      In my opinion this article:
      Thank you for your opinion!
    • How long do I have to wait for my refund after a flight cancellation?

      In case of receiving information from the airline about a flight cancellation, we will start working as soon as possible to obtain a refund for the ticket on your behalf. Remember! The waiting time for a response from most airlines has been significantly extended due to a large number of applications they consider related to the COVID-19 pandemic.

      The refund process may take up to several months from the moment the airline has received your refund application. Some airlines have announced that the refund process has been significantly prolonged.

      At the same time, airlines allow receiving a refund in different forms such as a voucher or as bonus points. If you decide on alternative options, the refund process is faster but may still take longer than usual.

      If you choose any of the available refund options, we will keep you updated on the progress and stage of the process.

      Remember! The availability of refund options depends on the airline, whose ticket you have.

      Learn more about the refund procedures due to COVID - here.

      Does this article have the information you were looking for? Yes | No
      In my opinion this article:
      Thank you for your opinion!
    • What type of refund do I receive for my cancelled flight?

      The refund for a cancelled flight usually covers only the cost of the flight ticket. Some airlines also refund for additional services purchased directly with the airline.

      The type of refund (refund to the bank account or card, voucher or bonus points to use when buying another ticket) depends entirely on the airline’s decision. Because of the COVID-19 crisis, most airlines stipulate that choosing a traditional refund to the account may involve a long waiting time. Therefore, airlines usually offer a much quicker refund in the form of vouchers or points.

      Remember! The refund only covers the cancelled flights from your booking. Airlines do not refund for flights that took place according to the schedule.

      Learn more about the different types of refunds - here.

      Does this article have the information you were looking for? Yes | No
      In my opinion this article:
      Thank you for your opinion!
    • When and in which form do I receive a refund for cancelled charter flight?

      In case of receiving information from the tour operator about cancelling the flight, we will start working as soon as possible to obtain a refund for the ticket on your behalf.
      Remember! The waiting time for a response from most tour operators has been significantly extended due to a large number of applications they consider related to the COVID-19 pandemic.

      After we receive the payment from the tour operator (the organizer of your trip), the money will be refunded using the same payment method that was used during the purchase. After we make the refund, we will notify you immediately via e-mail.

      Does this article have the information you were looking for? Yes | No
      In my opinion this article:
      Thank you for your opinion!
    • When and how do I receive a refund for a cancelled Flight+Hotel package?

      If the Flight+Hotel package was canceled on or after October 1, 2020, the refund process may take up to 14 days, in accordance with the Act on package travel and related travel services.

      If the Flight+Hotel package was canceled by September 30, 2020, the refund process for cancelled Flight+Hotel packages may take up to 180 days as it is subject to the provisions of the so-called Anti-crisis Shield (Article 15k (1) of the Act of 31 March 2020 amending the Act on special solutions related to the prevention, counteraction and combating COVID-19, other infectious diseases and crisis situations caused by those diseases, as well as some other Acts).

      The money will be refunded by the same method used for the payment. Once we have processed your refund, we will notify you by email immediately.

      Does this article have the information you were looking for? Yes | No
      In my opinion this article:
      Thank you for your opinion!
    • What is eSky Wallet and what are its benefits

      eSky Wallet is an electronic wallet that allows you to obtain a refund for an unused booking faster. There are also other additional benefits. Currently, you can only use eSky Wallet after you receive a message from us with the option to choose this form of refund.

      Find out more about eSky Wallet - here.

      Does this article have the information you were looking for? Yes | No
      In my opinion this article:
      Thank you for your opinion!
    • Information for Flybe passengers

      See information for Flybe passengers - here.

      Due to the increased traffic in our Call Center, please contact us regarding Flybe flights using the contact form.

      Remember, our consultants will contact you to provide the most current information about your booking.

      Does this article have the information you were looking for? Yes | No
      In my opinion this article:
      Thank you for your opinion!
    • Rules of travelling around the world. Where can I travel to?

      Recently, many countries have changed the travel and border crossing rules. These rules can compromise the documents you may need to have at the airport, the general rules that you may need to follow after your arrival, and/or the temporary inability to travel to certain countries. To learn more about current or upcoming information and how to plan your travels calmly and safely, check the website with all of the rules and documents required by different countries - here.

      Remember! Before embarking on a journey, read the official announcements from the authorities of the country you are going to visit.

      Does this article have the information you were looking for? Yes | No
      In my opinion this article:
      Thank you for your opinion!
    • Do I need to do a test for COVID-19 before I travel?

      Information on whether the country you are traveling to and any layover countries require taking a COVID-19 test can be found in the "My Bookings" tab in your eSky account. If you are not a registered user, create an account and import your booking. Also, it is worth using the eSky mobile app, thanks to which you will get instant access to your bookings at any time and any place.

      The requirement to test for COVID-19 before travel and the presentation of the negative result after arrival is required by some countries. To find out if you need the test and its result, please check the travel and crossing border rules - here.

      Does this article have the information you were looking for? Yes | No
      In my opinion this article:
      Thank you for your opinion!
    • How can I get in contact with eSky?

      The easiest way to manage your booking is via the "My Bookings" tab in your eSky account where you will:

      • check the number and status of your booking,
      • request to change your travel date,
      • learn how to perform online check-in,
      • purchase luggage and priority boarding,
      • check the required documents and current security rules in the country of destination,
      • check visa requirements and buy a visa or an ESTA,
      • book discounted accommodation, take out insurance, and rent a car.

      If you are not a registered user, create an account and import your booking. Also, it is worth using the eSky mobile app, thanks to which you will get instant access to your bookings at any time and any place.

      Use your account if you want to contact us in any of the above matters. You can also use a contact form - here. If you need support during your trip, you can call the number you will find on your ticket. The hotline is open from Monday to Friday, 8:00 am-4:00 pm (UTC-4).

      Remember! If your journey is to start later than 2 weeks, please wait before you contact us.

      Does this article have the information you were looking for? Yes | No
      In my opinion this article:
      Thank you for your opinion!
    • The refund amount is lower than the total amount of my reservation. Why?

      The amount of the refund granted is at the airline's discretion and includes services covered by its refund policy. This amount does not include the service fee and additional services purchased on eSky, which have been performed even though the flight was canceled.

      In some cases, airlines will refund for canceled reservations in separate payments, e.g. for specific passengers, if the booking consisted of tickets for a group of people, or it included additional services offered by the airline, such as additional luggage, seat reservation, etc.

      What is included in the refund amount? Learn more >>

      Does this article have the information you were looking for? Yes | No
      In my opinion this article:
      Thank you for your opinion!

    Online check-in

    • Where can I find a link to the online check-in?

      You can find the link to the check-in form in the "My Bookings" tab in your eSky account. If you are not a registered user, create an account and import your booking. Also, it is worth using the eSky mobile app, thanks to which you will get instant access to your bookings at any time and any place. In addition, the link to the check-in form can be found in the email along with your ticket.

      Also, 7 days prior to the departure, you will receive from us an e-mail reminder about the need to provide the check-in data, along with a link to the form.

      If you have the ticket for your Ryanair flight without the additional online check-in service, please go to the airline's website and log in, using the same e-mail address you used, during the initial booking process with eSky. All emails regarding your booking and online check-in will now be sent to you, directly from the airline.

      Does this article have the information you were looking for? Yes | No
      In my opinion this article:
      Thank you for your opinion!
    • Online check-in step by step

      Online check-in allows you to prepare the boarding passes, thus giving you access to board the plane. When flying with popular cheap airlines (like Ryanair, Wizz Air, Laudamotion) it is necessary to have the boarding pass printed. Without a printed boarding pass, you may be denied boarding or have to pay an extra fee at the airport. Online check-in procedures can vary depending on the airline.

      If you purchase a ticket from Ryanair, you need to check-in online at the airline's website on your own. To do it, use the e-mail address that you used during the initial booking process with eSky. All emails regarding your booking and online check-in will now be sent to you directly from the airline. However, if you purchase the online check-in service during the booking process with eSky, the online check-in process will look as follows.

      When buying tickets from the other airlines, which require you to check-in online yourself, you need not worry - eSky will complete it on your behalf. In some cases, we will need your details and the details of the other passengers you intend to travel with.

      • You can find the link to the data form in the "My Bookings" tab in your eSky account. If you are not a registered user, create an account and import your booking. Also, it is worth using the eSky mobile app, thanks to which you will get instant access to your bookings at any time and any place. In addition, the link to the check-in form can be found in the email along with your ticket.
      • You can enter the data for the check-in, from the moment you receive the ticket. Because of this we can easily check you in and send the boarding passes as soon as the airline opens the check-in. Attention! Check-in may not be possible in case of providing data later than 48 hours before departure.
      • Your boarding passes will be available from 48 to 8 hours before the scheduled flight time in your eSky account, from where they must be downloaded. For this procedure to be correct, the data of each passenger must be completed. If you are not a registered user, create an account and import your booking.
      • Additionally, we will send your boarding passes from 48 to 8 hours before departure to the email address you provided when booking your ticket. If there are less than 8 hours left until your flight and you have not received an email with your boarding passes yet, go to your eSky account and download them or check the SPAM folder and make sure what email was used when making the booking.
      • Boarding passes must be printed and shown at the airport along with the ID document used for check-in.

      Remember! If your trip consists of several flights, boarding passes will be shared separately in your eSky account and sent in separate emails between 48 and 8 hours before each flight’s departure.

      Does this article have the information you were looking for? Yes | No
      In my opinion this article:
      Thank you for your opinion!
    • Online check-in for Ryanair flights

      If you have the ticket for a Ryanair flight and you bought the additional online check-in service with eSky, you do not have to worry. The whole process looks like what we described in the previous topic - "Online check-in step by step".

      If you haven't bought the additional online check-in service with eSky, you need to check-in online on your own. To do it, log in using e-mail address, that you used in the initial booking process with eSky and provide all the necessary details. The airline will send you the boarding pass, along with the information on how to use it. Remember that Ryanair allows online check-in from 48 hours to 2 hours before the flight.

      Does this article have the information you were looking for? Yes | No
      In my opinion this article:
      Thank you for your opinion!
    • Do I have to print the boarding pass?

      Some airlines may not accept boarding passes in the form of a PDF file displayed on the screen of a smartphone or other mobile device. The printed boarding pass guarantees that you board the plane.

      To ensure you will be allowed to board the plane, download and print each boarding pass you receive. You can find them in the "My bookings" tab in your eSky account. If you are not a registered user, create an account and import your booking. Also, it is worth using the eSky mobile app, thanks to which you will get instant access to your bookings at any time and any place. In addition, we will send your boarding passes after check-in to the email address you provided during the booking process.

      Does this article have the information you were looking for? Yes | No
      In my opinion this article:
      Thank you for your opinion!
    • I don’t have my boarding passes. Where can I find them?

      The information below does not apply to Allegiant Air, Frontier Airlines, Ryanair, Spirit Airlines ticket holders without the online check-in service. In this case, the airline will send information about check-in and boarding passes directly to the email address you provided when booking your tickets.

      In the case of the tickets of other airlines (or Allegiant Air, Frontier Airlines, Ryanair, Spirit Airlines tickets with the online check-in service), boarding passes will be available between 48 and 8 hours before the scheduled flight time in your eSky account. If you are not a registered user, create an account and import your booking. Also, it is worth using the eSky mobile app, thanks to which you will get instant access to your bookings at any time and any place. In addition, we will send your boarding passes between 48 and 8 hours before departure to the email address you provided when booking your ticket. If your trip consists of several flights, boarding passes will be shared separately in your eSky account and sent to you in separate emails between 48 and 8 hours before each flight’s departure.

      Example no. 1

      If you fly:

      • from Warsaw to London on 1.06, 3.00 PM,
      • from London to Warsaw on 7.06, 7:00 PM.

      You will receive boarding passes:

      • for a flight from Warsaw to London on 30.05, 3:00 PM at the earliest (1.06, 7:00 AM at the latest),
      • for a flight from London to Warsaw on 5.06, 7:00 PM at the earliest (7.06, 11:00 AM at the latest).

      Example no. 2

      If you fly:

      • from Warsaw to Tenerife on 1.06, 9:00 AM, with a connecting flight in Barcelona on 1.06, 1:00 PM (MultiLine flight),
      • from Tenerife to Warsaw on 7.06, 12:00 AM, with a connecting flight in Frankfurt on 7.06, 6:00 PM (MultiLine flight).

      You will receive boarding passes:

      • for a flight from Warsaw to Barcelona on 30.05, 9:00 AM at the earliest (1.06, 1:00 AM at the latest),
      • for a flight from Barcelona to Tenerife on 30.05, 1:00 PM at the earliest (1.06, 5:00 AM at the latest),
      • for a flight from Tenerife to Frankfurt on 5.06, 12:00 AM at the earliest (7.06, 4:00 AM at the latest),
      • for a flight from Frankfurt to Warsaw 5.06, 6:00 PM at the earliest (7.06, 10:00 AM at the latest).

      If there are less than 8 hours left until your flight and you have not received an email with your boarding passes yet, go to your eSky account or check the SPAM folder and make sure the correct email was used when making the booking. Maybe your boarding passes have been sent to another mailbox you have.

      Attention! When it comes to flights that require additional details to be provided in the check-in form, boarding passes will be sent only after the required information is added. If your booking includes additional passengers, make sure the details were provided for all of them.

      Does this article have the information you were looking for? Yes | No
      In my opinion this article:
      Thank you for your opinion!
    • Error during online check-in

      If an error occurred while providing the passenger details in the check-in form or during an independent check-in, you have to immediately inform us about it.

      To do this, use the contact form - here.

      Does this article have the information you were looking for? Yes | No
      In my opinion this article:
      Thank you for your opinion!

    Luggage

    • How can I buy luggage?

      Checked luggage can be bought while booking the ticket or added after, but no later than 48 hours before the flight. If you want to buy luggage, go to the "My bookings" tab in Your eSky account. If you don't have the account yet, create it and import your booking. Also, it is worth using the eSky mobile app, thanks to which you will get instant access to your bookings at any time and any place.

      Exemplary conditions:

      Ryanair (price for the flight leg/passenger):

      • 10 kg, 1 piece of luggage 55 x 40 x 20 cm – from 15 USD to 31 USD*
      • 20 kg, 1 piece of luggage 81 x 119 x 119 cm – from 29 USD to 56 USD*

      Wizz Air (price for the flight leg/passenger):

      • 10 kg, 1 piece of luggage – from 11 USD to 31 USD*
      • 20 kg, 1 piece of luggage – from 17 USD to 56 USD*
      • 32 kg, 1 piece of luggage – from 26 USD to 81 USD*

      Information on the other airlines’ conditions can be found here.

      * Prices are set by the airlines and may change. Provided values are only indicative.

      Does this article have the information you were looking for? Yes | No
      In my opinion this article:
      Thank you for your opinion!
    • Checked luggage and hand luggage - most important information

      Airlines distinguish between two types of luggage - hand luggage (cabin) and checked luggage (checked into the hold of the plane)

      Hand luggage can be taken onboard the plane and placed in the storage compartment above the seats free of charge or for an additional fee (depending on the airline). However, you should remember that due to safety reasons, certain items that can fit in the hand luggage are strictly regulated by law. The same law also determines, for example, how much liquid can be taken in the hand luggage. It is also important to remember that each airline strictly determines its own rules applying to luggage dimensions and weight.

      Checked luggage is baggage whose weight and dimensions are larger than hand luggage. In case of low-cost airlines (such as Ryanair, Wizz Air and easyJet) it is always submitted as an additional charge, whereas in regular airlines, checked luggage may be included in the ticket price. Regulations also allow items to be carried in checked luggage which may be restricted in hand luggage. Checked luggage is recommended for longer trips. As with hand luggage, the dimensions and weight of the checked luggage are strictly determined by the airlines. Checked luggage should always be checked at the airport, at the selected airlines’ check-in desk, before you proceed to the security control.

      If you want to check what kind of luggage you can take with you for your trip or purchase checked luggage, go to the "My reservations" tab in your eSky account. If you are not a registered user, create an account and import your booking. Also, it is worth using the eSky mobile app, thanks to which you will get instant access to your bookings at any time and any place.

      Check what you can pack into hand luggage and checked luggage! - [here]

      Does this article have the information you were looking for? Yes | No
      In my opinion this article:
      Thank you for your opinion!
    • Luggage and priority boarding

      Priority boarding is a service that allows the passenger to have precedence in the queue when boarding the plane.

      Some of the popular low-cost airlines (e.g. Ryanair and Wizz Air) as a part of the priority boarding service, besides faster boarding, also offer the option of taking additional hand luggage. However, this is not a rule, so every time you want to purchase priority boarding, check what is included with the service.

      Priority boarding can be purchased when booking a ticket or at a later time in your eSky account. If you are not a registered user, create an account and import your booking. Also, it is worth using the eSky mobile app, thanks to which you will get instant access to your bookings at any time and any place.

      Does this article have the information you were looking for? Yes | No
      In my opinion this article:
      Thank you for your opinion!
    • What are the baggage limits?

      If you already have a ticket and want to check how much baggage you can bring on board the plane, you can do it via the "My Bookings" tab in your eSky account. If you are not a registered user, create an account and import your booking. Also, it is worth using the eSky mobile app, thanks to which you will get instant access to your bookings at any time and any place.

      If you have not purchased your ticket yet, information on the maximum number of items, weight and dimensions of luggage can be found in the booking form. In addition, luggage information applicable for different airlines can be found on our websites.

      Remember that the maximum luggage allowance is set by each airline independently, which means that it is best to check how much luggage you can take with you each time before buying a flight ticket.

      Does this article have the information you were looking for? Yes | No
      In my opinion this article:
      Thank you for your opinion!

    My booking

    • How can I check and manage my booking?

      Details on your flight bookings, hotel reservations and Flight+Hotel packages can be found in your eSky account you can also use it to manage your bookings and provide information for online check-in (for selected airlines aviation). Thanks to your eSky account, you can easily:

      • check the number and status of your booking,
      • request to change your travel date,
      • learn how to perform online check-in,
      • purchase luggage and priority boarding,
      • check the required documents and current security rules in the country of destination,
      • check visa requirements and buy a visa or an ESTA,
      • book discounted accommodation, take out insurance, and rent a car.

      If you are not a registered user, create an account and import your booking. Also, it is worth using the eSky mobile app, thanks to which you will get instant access to your bookings at any time and any place.

      Want to see more options for your account? Read the article.

      To log in or to register to your eSky account - click here.

      Does this article have the information you were looking for? Yes | No
      In my opinion this article:
      Thank you for your opinion!
    • I don’t have a booking confirmation. How can I check its status?

      You can check the current booking status via the "My Bookings" tab in your eSky account. If you are not a registered user, create an account and import your booking. Also, it is worth using the eSky mobile app, thanks to which you will get instant access to your bookings at any time and any place.

      In addition, we will send you a booking confirmation by e-mail after the tickets are booked and paid for. If you cannot find a message from us in your inbox, please check the SPAM folder and make sure that the e-mail address provided when making the reservation was correct. You can also resend the e-mail message with your booking to your email address using your account or use a dedicated form - here.

      Does this article have the information you were looking for? Yes | No
      In my opinion this article:
      Thank you for your opinion!
    • I don’t remember my booking number. What should I do?

      You will find your booking reference in the "My bookings" tab in your eSky account. If you are not a registered user, it is also available in the e-mail sent by us to the address provided during the booking. Also, it is worth using the eSky mobile app, thanks to which you will get instant access to your bookings at any time and any place.

      If the email message got lost or you did not receive it, please resend the e-mail with the booking details using a dedicated form on our website - here.

      Does this article have the information you were looking for? Yes | No
      In my opinion this article:
      Thank you for your opinion!
    • Incorrect e-mail address provided during the booking. What should I do?

      If you are sure that you entered the wrong email address when making the reservation, e.g. there was a typo in it, go to your eSky account, where you can manage your booking and correct the information. If you are not a registered user, create an account and import your booking. Also, it is worth using the eSky mobile app, thanks to which you will get instant access to your bookings at any time and any place.

      If you need to make a change quickly or save time, edit your information by yourself using your account. You can also request to have the incorrect info changed via the contact form by submitting information about the booking (name, date, flight route), but our consultants may ask for additional information to verify your request - here.

      Does this article have the information you were looking for? Yes | No
      In my opinion this article:
      Thank you for your opinion!
    • How can I buy priority boarding?

      Priority boarding service can be bought while booking the ticket or added after, but no later than 48 hours before the flight.

      To purchase this service, select the appropriate option in the "My bookings" tab in your eSky account. You can also use it to manage your booking yourself. If you are not a registered user, create an account and import your booking. Also, it is worth using the eSky mobile app, thanks to which you will get instant access to your bookings at any time and any place.

      Attention! Priority boarding service is limited and might be unavailable.

      Exemplary conditions:

      Ryanair (price for the flight leg/passenger):

      • boarding the plane through the priority lane, the possibility to take personal bag no bigger than 40 x 20 x 25 cm and a hand luggage no bigger than 55 x 40 x 20 cm and up to 10 kg – from 7 USD to 20 USD*

      Wizz Air (price for the flight leg/passenger):

      • boarding the plane through the priority lane, the possibility to take one hand luggage no bigger than 40 x 30 x 20 cm and up to 10 kg, second hand luggage no bigger than 50 x 40 x 23 cm and up to 10 kg – from 5.5 USD to 34 USD*

      * Prices are set by the airlines and might change. Provided values are only indicative.

      Does this article have the information you were looking for? Yes | No
      In my opinion this article:
      Thank you for your opinion!
    • How can I buy seat selection service?

      Airline booking systems assign seats on the plane randomly. In the case of a flight with co-passengers, carriers often split up people travelling together (the only exception to this rule is a situation in which a child travels with a guardian). To avoid such an inconvenience, we recommend purchasing a seat selection service.

      The service can be purchased when booking a ticket (only available for selected airlines) or via the contact form - here.

      Booking a selected seat is a paid service and the price depends on the airline and the type of seat chosen. In response to your message, our consultants will send you information about seat availability and prices.

      Price of the service can vary from 5 USD to 28 USD per person (for each flight leg).*

      Attention! The number of free seats on the plane changes regularly and the selected seats might be unavailable from one day to the next.

      * Prices are set by the airlines and may change. Provided values are only indicative.

      Does this article have the information you were looking for? Yes | No
      In my opinion this article:
      Thank you for your opinion!
    • How can I pay for the booking?

      You can pay for the reservation in eSky with a credit card. Credit card transactions guarantee instant ticket booking and the highest level of security thanks to PCID SS standards.

      Does this article have the information you were looking for? Yes | No
      In my opinion this article:
      Thank you for your opinion!
    • I want to cancel a booking. How can I do that?

      With most of the low-budget airlines (including Ryanair, Wizz Air, easyJet, Laudamotion) returning the ticket is impossible. The airlines emphasize in the booking conditions that the tickets are non-refundable.

      When it comes to commercial airlines (e.g. LOT, Lufthansa, Air France), the possibility to return a ticket is specified in the tariff conditions.

      If you want to submit a ticket refund request, use the contact form - here.

      Does this article have the information you were looking for? Yes | No
      In my opinion this article:
      Thank you for your opinion!
    • Information regarding a change of flight time by the airline

      Information about the flight schedule change can be found in the "My bookings" tab in your eSky account. If you are not a registered user, create an account and import your booking. Also, it is worth using the eSky mobile app, thanks to which you will get instant access to your bookings at any time and any place.

      In addition, we will inform you about any changes in the e-mail message sent to the address provided during the booking process. The email message will be titled: "IMPORTANT! Schedule change, flight ticket [your booking number]." We will also send you a new ticket with the updated flight departure time to the email address provided during the booking process.

      ATTENTION! When booking your tickets with Allegiant Air, Frontier Airlines, Ryanair, Spirit Airlines, an email with the flight schedule change will be sent directly by the airline!

      Does this article have the information you were looking for? Yes | No
      In my opinion this article:
      Thank you for your opinion!

    Changes in the booking

    • How can I change the flight date?

      You can find out if the airline allows you to change the date of your flight by selecting "Change the flight date" in the "My Bookings" tab in your eSky account. If you are not a registered user, create an account and import your booking. Also, it is worth using the eSky mobile app, thanks to which you will get instant access to your bookings at any time and any place.

      Remember that the possibility of changing the flight date depends on the airline. Some of the low-budget airlines allow passengers to change the date of flight for an additional fee (depending on the carrier it might be as high as 200 USD), while some of the commercial airlines provide such a service only for selected tariffs.

      The fee for changing the date is charged for each passenger and for each flight leg (single flight). Additionally, the difference between the price of the original and the new ticket might be added to the amount. Airlines do not return a difference if the price of the new ticket is lower than the original one.

      In some cases, eSky charges an agency fee in the amount of 33 USD for making a change on the ticket, which is included in the total price. This fee is charged for each passenger that needs a change to be made.

      Does this article have the information you were looking for? Yes | No
      In my opinion this article:
      Thank you for your opinion!
    • Invalid passenger details in the booking. What should I do?

      With most of the airlines, changing the details on the ticket is not permitted. Some airlines, however, make it possible to change the information to a certain degree. The scope and the price of such changes depends on the policy of the specific airline.

      Incorrect information on the ticket, such as:

      • misspelling in the first name or last name,
      • wrong date of birth,
      • wrong passenger title (Mr./Mrs.),
      • wrong passenger type (adult/child)

      should be immediately reported. Our consultants will check the possibility to correct the mistakes mentioned above, inform about possible charges for the change and contact the airlines to correct the details on the ticket.

      Attention! Lack of special characters and accents (e.g. č, é, ö), as well as spaces and diacritics in the multipart last names on the ticket, are not considered an error. Airlines do not use them on purpose.

      If you want to change your information or request to have passenger data corrected, please contact us using the contact form - here.

      Does this article have the information you were looking for? Yes | No
      In my opinion this article:
      Thank you for your opinion!

    Invoice

    • Sending an invoice

      A VAT invoice will only be issued when selecting the "I want to receive a VAT invoice" option when booking a flight ticket or accommodation.

      The invoice will be sent to the email address provided by the 15th day of the following month at the latest after purchasing the ticket or booking accommodation. For example: if the flight ticket was purchased in June, we will send the invoice no later than July 15th.

      If the deadline has already passed and you still have not receive the invoice, please contact us using the contact form - here.

      Does this article have the information you were looking for? Yes | No
      In my opinion this article:
      Thank you for your opinion!
    • How can I change the buyer's details on the invoice?

      The change of the buyer’s details (not the passenger!) is possible up to 30 days after purchasing the ticket. eSky allows changes to the details in the following circumstances:

      • from a natural person to a different natural person,
      • from a natural person to a company.

      It is not possible to change the details from one company to another company or from one company to a natural person.

      If you want to change the details of the ticket buyer on the invoice, please contact us using the contact form - here.

      Does this article have the information you were looking for? Yes | No
      In my opinion this article:
      Thank you for your opinion!
    • How can I check the payment status?

      You can find the payment status in your eSky account, in the “My Bookings” tab. If you are not a registered user, create an account and import your booking. Also, it is worth using the eSky mobile app, thanks to which you will get instant access to your bookings at any time and any place.

      In addition, for payments made using a card or instant money transfer, we send an email with a booking summary and information about its successful completion. Passengers that chose traditional bank transfer will receive information about the initial ticket booking and the pending payment. We will send the confirmation of the booking completion only after the payment is settled on our account.

      Does this article have the information you were looking for? Yes | No
      In my opinion this article:
      Thank you for your opinion!
    • Why are there two amounts on an invoice, both in different currencies?

      Because the purchase is processed by a polish company, the legal regulations require introducing two amounts on the invoice. One of them is the amount in which the service was purchased, and the other one is its equivalent in PLN (Polish Zloty).

      Does this article have the information you were looking for? Yes | No
      In my opinion this article:
      Thank you for your opinion!

    Contact form – booking service

    Working hours

    Monday - Friday: 5:00 - 11:00 GMT ,
    Saturday: 9:00 - 15:00 GMT ,
    Sunday: 9:00 - 15:00 GMT

    We endeavor to respond as quickly as possible.

    How can we help you?

    Something urgent? Better call us