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Change of the departure date, complaints, return of flight ticket

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Airport counter check-in

Airport counter check-in

Airport counter check-in is the process in which the passenger, upon arrival at the airport, hands over any baggage that they don’t want or

European countries that require completing documents before traveling [LIST]

European countries that require completing documents before traveling [LIST]

Travel restrictions related to the COVID-19 pandemic have been largely lifted, but some countries require passengers to complete additional

Flight cancellation refund: what does it cover?

Flight cancellation refund: what does it cover?

If your flight has been canceled by the airline, you are entitled to a refund for a trip that did not take place. However, you should rememb

Flybe called in insolvency: what you need to know?

Flybe called in insolvency: what you need to know?

On March 5, 2020 Flybe Airlines have declared the end of operations due to a poor financial situation. Thus, all Flybe flights scheduled aft

How can I change the ticket with 50 euro bonus in Lufthansa Group?

How can I change the ticket with 50 euro bonus in Lufthansa Group?

Do you have a ticket for the Lufthansa Group flight? Your flight has been cancelled because of the COVID-19 pandemic, you can’t get on the p

Important information regarding your travel (COVID-19)

Important information regarding your travel (COVID-19)

Dear Customers, Because of the many questions we receive, we would like to inform you that our consultants handle the requests on a regul

Meals served on planes

Meals served on planes

When you fly with a budget airline, meals and drinks are not included in the price. During the flight you can purchase food and beverages fr

Online check-in: What is it?

Online check-in: What is it?

Online check-in is check-in made via the Internet. An alternative option is a check-in at the airport. Attention! In the case of purch

Passenger rights and responsibilities

Passenger rights and responsibilities

Passenger rights and responsibilities within the European Union’s borders are regulated by Regulation (EC) No 261/2004 of the European Parli

Restrictions for travellers in connection with COVID-19 pandemic

Restrictions for travellers in connection with COVID-19 pandemic

We know that the circumstances related to the coronavirus pandemic result in uncertainty. Regardless of whether you plan to travel soon or t